Eden Catering

Terms and Conditions

Pricing Policy:

Eden Catering reserve the right to alter all prices without notice.

Eden Catering also reserve the right to alter the set menu prices if items chosen by client include items from outside the threshold stated.

Orders containing low numbers are subject to a surcharge

Orders containing numbers below 10 incurs a $20.00 surcharge and orders below 5 incur a $35.00 surcharge

All Platters and Canapes are subject to a minimum order of 10 per item, however some Platters and Canapes are subject to a minimum order of 15 per item - this is clearly stated on the menu.

All Barbecues and Buffets are subject to a minimum of 40 guests; where numbers are less, the price per person will be determined on application.

Price breaks are available for Barbecues and Buffets where the number of guests is at least 100. The new price will be determined on application.

Order Times:

For finger food orders at Eden Catering, we have a cut off time of 2.00pm the week day before your function (business day if the week day before is a public holiday). However we understand that last minute functions do arise, and we will try our best to accommodate you, but a late order fee may apply. When ordering off the website and you have missed the cut off time, please email us at sales or call us on 09 630 7103 to inform us that you want to order late.

Functions requiring service staff must be booked at least 3 days in advance (for larger functions at least 7 days notice is required).

Drop-Off Buffets must be booked at least 5 business days in advance

Buffets and BBQs with service staff must be booked at least 10 days in advance

Delivery and Pickup:

All deliveries are subject to a delivery charge calculated according to your postcode. This charge will be clearly noted on your invoice. The delivery charge includes one of our drivers delivering your order at the nominated time(s) as well as one of our drivers returning the next business/week day to pick up all of the equipment noted on the delivery docket.

Orders picked up from Eden Catering have no delivery charge, however client is responsible for returning all of our equipment to our premises

Missing Equipment:

If any equipment is missing after the driver does the first pick up, we will phone or email you to let you know what items are missing so you have a chance to find them. If you are located in the Auckland CBD or directly surrounding suburbs our driver will return to pick up the missing equipment once you have found it. However, if you are located in the greater Auckland region (i.e. West/ South/ East Auckland & North Shore), any missing equipment found must be couriered to or dropped off at our premises at your expense. If the equipment is still missing, you will be invoiced for the replacement cost of all missing equipment. With Pickups, all missing equipment must be returned to us by the client.

Cancellation:

If you cancel your function at least two weeks in advance, there is no cancellation charge and the deposit refund is negotiable, but not guaranteed depending on the time of year.If you cancel two weeks or less before the function, there is a nil refund of your deposit. Cancellation less than 72 hours before the function results in a non-negotiable nil refund and a cancellation charge may apply.If you wish to transfer your function to another date due to reasons within or beyond your control such as the weather, there may be a transfer fee.

Payment:

We may ask for a 1/3 deposit to secure your booking, the remaining balance must be paid upon completion of the order.

We offer a variety of payment options:

Cheque
Direct Debit
Cash
Visa
MasterCard
Amex

Please contact us to arrange the method of payment best suited to you or your company.

Our Bank Account details are as follows:

Bank: BNZ
Branch: Mt Eden
Account: Eden Catering Ltd
Account No: 020-0264-0000426-000

All invoice must be paid within payment arrangements agreed upon

Email Correspondence:

We shall not be responsible for any e-mail correspondence that does not reach our inbox at all, e-mails that arrive with delay, or for any correspondence that we send but does not reach the recipient's inbox due to reasons beyond our control.

Contact us now
09 630 7103 sales/edencatering.co.nz